Data Privacy & Protection
At KyatFlow, we prioritize the privacy and protection of your customer data. Our platform is designed with a "privacy-by-design" approach, ensuring that your sensitive information remains secure and confidential.
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Minimal Data Storage: KyatFlow only stores metadata essential for the platform's functionality, such as information required for seamless handoffs between automated workflows and human agents, or for tracking the status of a specific service request. We do not store comprehensive user profiles or sensitive personal data beyond what is strictly necessary for the operation of the WhatsApp CRM.
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Metadata Focus: The metadata we store is directly attached to the phone number whose WhatsApp profile is signed under. This ensures that data is contextualized without retaining extensive personal identifiable information on our servers.
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No Conversation Storage: A cornerstone of our privacy commitment is that KyatFlow does not save any communication or conversations that occur between your customers and your business via WhatsApp. All message content remains within WhatsApp's secure ecosystem.
Security
KyatFlow leverages industry-leading security measures to safeguard your operations and data, ensuring reliability and trust.
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End-to-End Encryption: All chat communications facilitated by KyatFlow occur over WhatsApp, meaning that all chats are inherently end-to-end encrypted by WhatsApp itself. This ensures that messages sent between your customers and your business are secure from interception.
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Robust Infrastructure: Our platform is hosted on Google Servers, renowned globally for their exceptional reliability, robust infrastructure, and stringent security protocols. This foundation provides a highly secure and stable environment for all KyatFlow operations.
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Encrypted Metadata Backups: Any essential metadata that KyatFlow stores for operational continuity is backed up on encrypted disks, adding an additional layer of protection against unauthorized access.
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Authenticated API Communication: All API communication between KyatFlow and your existing systems will be authenticated only by authorized integrations. This ensures that data exchange is secure and occurs only with trusted endpoints within your IT infrastructure.
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Enhanced Security with Static IPs: For organizations requiring an even higher level of network security, KyatFlow offers the capability to configure Static IPs. This means that only requests originating from a dedicated, pre-authorized IP address will be permitted to communicate with our platform, providing an extra layer of access control and reducing potential vulnerabilities.