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Refund Policy

Eligibility for Refunds

Refunds may be issued under the following conditions:

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  • You were charged for a service you did not authorize or subscribe to

  • You were charged twice for the same service

  • A system failure or technical error on our end prevented you from accessing a service you paid for (e.g., a failed chatbot campaign or incomplete data integration)

  • A payment was made, but the service was not delivered within the stated timeframe

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We do not offer refunds for:

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  • Change of mind after a service has already been activated or used

  • User error during mobile money transactions is not attributable to KyatFlow

  • Services or toolkits already downloaded, activated, or customized

  • Scheduled WhatsApp campaigns that have already started

Timeframe to Request a Refund

All refund requests must be submitted within 7 calendar days of the original transaction date.

Refund Process

To request a refund, please follow the steps below:

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  1. Contact the KyatFlow support team at support@kyatflow.com or WhatsApp ++256 790 037327

  2. Provide your transaction ID, date of payment, and a brief explanation of the issue

  3. Our support team will review your request and respond within 3 business days

  4. If approved, refunds will be processed back to your original Mobile Money number within 5–7 business days

Partial vs Full Refunds

In some cases, a partial refund may be offered based on:

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  • The proportion of the service already rendered

  • Costs already incurred by KyatFlow (e.g., telecom charges, API processing fees)

  • Custom service setup or integration hours already spent

Third-Party Payment Services

Transactions made through third-party platforms such as MTN MoMo, Airtel Money, or third-party gateway APIs are subject to those providers' transaction terms. While KyatFlow will assist with tracking and dispute resolution, we cannot guarantee refunds for delays or failures originating from these providers.

Disputes and Escalation

If you believe your refund request was unfairly denied, you may escalate the matter in writing to:

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The Support Team
📧 Support@kyatflow.com

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We will provide a final resolution within 10 business days of receiving the escalation.

Policy Updates

This Refund Policy may be updated periodically to reflect changes in services, payment methods, or Ugandan consumer protection regulations. Any changes will be communicated via WhatsApp and updated on our official platform.

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